Seamless and Stress-free Travel Experience for United Airlines Customers
Oct - Dec 2022 | IIT Institute of Design (Academic Project) | Team of Four - Lila, William, Sun and Myself - Design Researcher
Background Research
Baggage handling and collection is a crucial aspect of air travel, but it can also be a major source of frustration for both travelers and staff.
More than 684,000 bags were mishandled in the first quarter of 2022, according to data from the Air Travel Consumer Reports published by the Department of Transportation. That’s roughly seven bags out of every 1,000 handled that are earmarked as lost baggage
What we observed and heard
01
What we observed and heard..
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02
03
Our Solution
Use Digital Twins to solve the baggage tracking process.
The prototype
Key Moments
Edge cases to consider and develop further
Our Process
Design Process
Final Presentation
Feedback
"Loved seeing the final ideas and products you were able to come up with, both incorporating our interest in exploring newer technology while creating a mindful, human centric design to help United's operations. Overall, it was an absolute pleasure to have had the chance to work with you all."
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BaoTran Le (she/her/hers)
Early Career Digital Leader Program, Associate
For more information feel free to contact me 💬